Is your LinkedIn account restricted? You’re not alone – a look through the comments of this post will give you an idea as to the issues that others like you are facing. Feel free to read through this article, then pay close attention to the comments to see if there is someone similar to you have their issue solved. Note that I wrote this article long before the emergence of LinkedIn automation tools, so if you are using those tools, your issues fall into the same boat as to what I originally wrote about. If you used a LinkedIn automation tool and found your account restricted, just know that it will take some convincing of LinkedIn to help you get your account back as social networks are getting better and better at spotting inauthentic and fake activity on their networks…
Why is my LinkedIn account restricted?
No, that is not a question that I personally asked recently, but one asked by someone in my network. This is someone who is not a spammer, not even involved in marketing, and generally keeps a low profile on the social networking site. This person is also not a LinkedIn LION and only has a few hundred connections. Why was their LinkedIn account restricted? For being too active! And if you are not careful, your account may be suspended as well! Here’s how:
The official response given by LinkedIn on why my friend’s account was suddenly suspended was:
“We have recently noticed a large number of page searches and profile views through your LinkedIn account. We are aware that you may be using an automated or manual process to systematically view LinkedIn web pages.
The information within LinkedIn is provided by our users for usage on the site only. In order to protect user privacy, our User Agreement prohibits using:
1. Automated or manual means to view an excessively high number of profiles or mini-profiles.
2. Automated means to run searches to collect or store data obtained from our site.”
The funny thing is that my friend was not doing any of the above: They were merely taking advantage of the LinkedIn feature to tag your connections (now only available in LinkedIn Sales Navigator) by looking at the different options that existed and making sure that all connections had the proper tags on them. Sure, it generated a lot of clicks, but it obviously was not even closely related to the activity that this person was accused to have been doing.
Why do I bring this up?
- Anybody who is too “active” and generated a lot of clicks may have their LinkedIn account restricted with no warning. If you want to do some research on the social networking site, do it over a few day period to spread out the clicks. As you can see from the case study above, the number of clicks you generate are being monitored and not what specific activity you are doing, so anyone could be considered guilty of this.
- You also want to avoid a suspension of your account for another important reason: it took customer service nearly two weeks to get back to my friend with their initial response. That’s right, for two weeks my friend was in limbo and couldn’t access their account. Can you live without access to your account for two weeks? I’d go crazy! And the potential opportunity loss for business is an issue that your company may have to face if you are getting business leads from LinkedIn.
- This is a case where LinkedIn was being paranoid and automatically slapping the wrist of an innocent user. Who knows what could happen to you? Make sure you get into the habit of backing up your LinkedIn connections for these types of worst case scenarios.
This blog post is an example of an amazing Catch 22: LinkedIn wants us to be active on their site by introducing a lot of new features to us, but when we are too active we get penalized and have to deal with slow response times. I hope you’ll agree in hoping that LinkedIn can:
- Create a better way of monitoring usage on their site so as not to penalize innocent people
- Give a warning before suspending someone’s account
- Be a little nicer in their communication instead of accusing someone that they are guilty and forcing you to prove your innocence (LinkedIn is an American company, right?)
- Be a little bit quicker in their response when you have a LinkedIn account restricted. Two weeks is absurd. Understanding that it requires money to hire customer support professionals and that priority is placed on paid accounts, at least trying to respond to suspended accounts within 72 hours would be ideal.
And there are apparently other reasons why your LinkedIn account restricted situation appears. As I was writing this blog post, one of my blog readers sent me this message:
Neal, I am not sure how you were able to reach customer service at Linkedin. I have sent no less than 3 emails to customer service from my primary email address in the last 72 hours because they have restricted my account based on the number of people who have viewed my profile in the last week. This all occurred because I created a new group that has generated alot of interest and is adding members everyday at a high rate. The one phone number found…for customer service just leads to voice mail. So to my group members it appears that I have just abandoned the group and to others who have sent me email it looks as though I am not responding.
What is going on here?
Read the comments for the experiences of our readers and feel free to chime in! If you’re trying to ping LinkedIn, check out my post on how to send a complaint to LinkedIn! Check out this article if your restricted account is on Twitter!
If you’re looking to improve how you use LinkedIn for business, check out some of our other resources below:
- Maximizing LinkedIn for Business [Free Ebook]
- 5 Things to Keep in Mind to Use LinkedIn as a Blogging Platform
- 5 Steps To Connect With People Outside Your Network On LinkedIn
- Professional LinkedIn Profile Tips: A Checklist of 17 Must-Have Items
- The Top 21 LinkedIn Statistics for Business in 2020
Hero photo by Victoria Heath on Unsplash
LinkedIn Account Restricted FAQs
If your LinkedIn gets restricted, you can submit an appeal to LinkedIn support by following the on-screen message you will see when you try to log in on the site. Alternatively, you can get help from the FAQs and links in LinkedIn Help or message them through Contact Us page. To avoid future restrictions, always make sure to comply with LinkedIn’s user agreement and Professional Community Policies.
If your LinkedIn account is restricted, it means your account has been suspended and you won’t be able to access it. There are few reasons why your LinkedIn account can be restricted. It may be because of an unusually high number of profile views and page views that may imply the usage of an automated tool; violation of User Agreement; abusive or excessive behavior; or they might have detected an illegal activity in your account.
When your account is restricted, it means you’ve done something against LinkedIn User Agreement or Professional Community Policies that lead to suspension of your account. When your account is restricted, you will typically see an error message when you log in saying that they have restricted your account temporarily.
Yes, you can still get your LinkedIn account back. You can message LinkedIn support and make an appeal as to why you should get your account back. In addition, you can include in your message that you acknowledge the violation you did and assure them it won’t happen again. LinkedIn’s customer support is available on their Contact Us page. If your account gets restricted, you should take an action immediately as it can get suspended permanently.
If your LinkedIn account is not working, try these basic troubleshooting steps. First, sign out of your account, clear the cache and cookies of your browser and try to log back in. If that didn’t work, try to use a different browser. Make sure you have the latest version of your browser. Moreover, check if your browser has a pop-up blocker. If it does, disable it as that may prevent the site to perform properly.