Social media changes a lot. Some functionality is here today gone tomorrow. Your LinkedIn account might face restrictions today but I might never. Below is an incident detailing one of those incidents that happened to me several years ago but serves as an example of the never-ending changes that occur in social.
The problem is that it is hard to find out who or how to send a complaint to a customer service representative at any given social network and how to know if and when you are going to receive a response. In some ways, the advice that I gave sometime ago is the same advice that I would give today: Becoming a paid member often gives you a dedicated support line so that at least you know your requests are not being ignored.
Read on for a creative solution for those that can’t afford to pay to advertise on social media…
[below is the original post I wrote]
If you’ve been reading my blog or my tweets, you should realize that a lot of people are upset about the changes in LinkedIn Group and Inbox functionality that occurred last week. From the average user perspective the changes may seem minimal, but for those power users and LinkedIn Group Managers who are the best evangelizers for LinkedIn (I love you LinkedIn!) the changes are quite significant.
I am already feeling the pinch. My next Windmill Networking in Southern California So Cal Sushi LinkedIn Group event is tomorrow. I used to be able to easily send an email to the subset of group members that RSVPed me that they could attend. I can now only send out an Announcement OR have to use the very inefficient Inbox to spend a few minutes just to send out an email to multiple contacts. Composing a message to multiple recipients on Inbox, in essence, sucks.
I sent out an Announcement a few days ago to remind people of the event and basically positioned it as a last call for RSVPs. Today I got notified from the restaurant that they might put some PR muscle into this to try to get a lot more people to come to the networking event. Great! And because the common factor of those who are attending is their LinkedIn membership, it further evangelizes LinkedIn.
But, not so fast. The Announcement feature, which allows the Group Manager to send out a message to everyone in the group, can only be used once a week. My last Announcement was a few days ago. I cannot send out another Announcement. And it is just too inefficient to send out mass emails…after all, that is why LinkedIn wants you to use the Announcement feature and NOT email the entire group. So now I only have the option of placing a Discussion on the Discussion Board and hope that everyone sees it in the next 24 hours…I’d be lucky if 5% of my group members happen to be looking at it today.
So now you see how the new restrictions on LinkedIn Groups make it a bad scenario for both the Group Managers and Members. But what to do about it? How do I send a complaint to LinkedIn? And I don’t mean contacting Customer Service as they are the gate keepers and not the decision makers. I’ve been blogging about this all week, but now someone in Mass Media has come to our rescue.
Patrick Kitano of Social Media Today is to thank for taking the call to action. He has written a very concise blog post on what the LinkedIn Group issues are, echoing a lot of what I have been saying, and he also says that we should complain to the source of the problem: The CEO of LinkedIn. He includes the CEO’s profile URL and does note that he is currently accepting InMails. Now, you do need to have a Paid account to send an InMail, so this is not an advertisement to upgrade (I am still on the free account, by the way ;-), but even if a fraction of the thousands of people who read this blog every month will send the CEO an email, it may make LinkedIn a better place for all of us. And, I suppose that you can truly now say that paid membership does have its privileges…a chance to directly send an email to the CEO!
Thank you, and Viva La Revolution!
Feel free to comment if you have found a way to contact LinkedIn customer support and what your experiences have been so that others can learn from them. Thanks!
@nealschaffer
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A Sanchez says
October 19, 2018 at 4:37 amI got an offer for free premium but actually it is paid. So I did’nt proceed yet saw my credit card billed for $37.
Another trickster to make money :\
Avis says
September 18, 2018 at 9:17 amI’ve signed up for the Job Seeker App one month trial. I had doubts that it would work, and so it turned out. It didn’t work for me. I’ve deleted the app, and as many other apps before I thought that would be enough to cancel the subscription. It turns out it’s not enough. The amount is not charged because there are not sufficient funds. On top of that the subscription it tells me is active until October 6. I DON’T WANT THIS SUBSCRIPTION. Why can’t I just delete it. This way you’re making life miserable for you and for me. If this is not resolved within a week. I’ll cancel my Linked In account completely. That’s a TERRIBLE GREEDY PRACTICE. If the service works people will be flocking to use it. Why extort money from people’s credit cards in this unethical way.
#deleteLinkedIn #LInkedInIsaRobber
harshraj singh says
May 24, 2018 at 11:16 pmHi, I am pramod rajput , i am unable to login my Linkedin account today. And now it is showing my account has been restricted. I dont understand why you block my Linkedin Account again and again. Please do something.
[email address edited by admin]
Pramod Rajput
Ashish Saraf says
March 13, 2018 at 7:03 amRespected Sir/Mam,
We are unable to login linkedin account since from yesterday. We are also attached all documents for your verification process if needed.
So i requested you to please grant us to use all feature of linkedin.
We hope above thing will clear all your doubts which you have and grants us to use features.
—
Thanks with Regards
Ashish Saraf, Owner & Founder Director
VR1 Digital
CORPORATE OFFICE
2nd Floor,23
Mahendra Nath Roy Lane Kolkata – 711101
Email- [email protected]
Ph- +91 8100605366
website- www.vr1digital.com
_________________________________________________________________
DISCLAIMER – This message is solely intended for the above recipient only and may contain confidential information. Therefore, any unauthorized disclosure or leaking of this entire message is strictly prohibited.
All Rights Reserved @ VR1 Digital
Wes Pollard says
March 8, 2018 at 5:45 pmI built a network of almost 20,000 people I know or have worked within my career… then boom! they locked me out of my account and asked me for my ID, I sent it to them and have not heard anything since. Meanwhile I have friends and associates who have called me, Skype me and emailed asking what had happened.
I have written a few emails to them asking what the hold up is and still I have not had one reply, and to think I was just about to go onto a Premium plan, glad I haven’t now if this is the way they treat people who have contributed towards their success.
Veronica says
January 14, 2018 at 9:04 amFirst time in 3 years when I am deeply disappointed by linkedin. I am determined to go to up to the CEO level if not solved. They took money from my account for 3 months with no email, invoice, message sent. V.
Abul Kashem says
December 13, 2017 at 2:47 amNow I’m in Bangladesh but my profile address were Los Angeles,
California, it was not permanently. Now I’m not able to login my account. My user login Email: [email protected] & URL ( https://www.linkedin.com/abul-kashem-seo-specialist )
Already I were submit my NID document for verifying but your safety team were response me that…
Hi Abul,
As we have informed you previously, your account is in violation of LinkedIn user Agreement, hence this account has been permanently restricted.
Please note that this will be the final communication from our end with regards to your issue.
Regards,
Kemp
LinkedIn Safety Operations Support Specialist
ple
Abul Kashem
Enterprise Business|Market Operation
Robi Axiata Limited
Mobile: +8801865052200
Robi Corporate Office
53 Gulshan South Avenue
Gulshan-1 | Dhaka-1212
www.robi.com.bd
OPTIM says
November 30, 2017 at 6:31 amI just had the same happen to me they just closed my business page because it wasnt in my real name but it was just my business account separte to my personal account and they still wont re-open it linkedin as a whole has really changed in the last year it is really rather crap nowadays they changed the algortithims so no one see your posts unless you have a very high following and they also changed the way the feed works nowadays it crashes constatlty or just shows the same crap youve seen for 3 days Linkedin is dying and its all the fault of the developers who refuse to update this beleaguered but of software
Karthik says
November 5, 2017 at 9:26 pmI am unable to login to LinkedIn. I have sent a complaint as well. But there is no response. To me, Linked Security team didn’t knowledge if some user is logged even with 2 step verification. Better instead wasting time in LinkedIn post your resume to Any Other trustable website. Bcoz even naukri security guys, send a response how to reset password my question which is really funny(My query is to stop unknown users should not login to my account
) (Someone is hacking my account). bcoz i am using naukri for the last 13years and know also the steps.. My suggestion is don’t waste your time LinkedIn and Naukri
Mina says
November 1, 2017 at 12:10 ammy account has been restricted. I dont understand why? and now you are asking for my government ID? Please advise whether my account has been hacked!
Tim says
July 18, 2017 at 5:40 amA friend of mine had a premium subscription trial with LinkedIn, she cancelled it and they still took £600 out of her account. They are not responding to emails, who do I need to contact to resolve this?
clubclick says
February 13, 2017 at 2:28 pmlinedin wont even resolve a complaint off a google cloud developer 2 linkedin experts and a google domain
clubclick says
February 13, 2017 at 2:25 pmi have an issue over my brand with linkedin as a google developer i generated a google expert question they agreed with me and i subbmitted a clubclick brand request it is now a month later and still no reply off linkedin even though im in the right and google developer tokens are expensive
Md Merajuddin says
November 24, 2016 at 1:38 amWhen I am using LinkedIn sometimes it goes blank I thought my phone problems but after changing my phone same problem I am facing,please advice the solution or how to complaint.
Neal Schaffer says
November 24, 2016 at 12:47 pmYou need to get hold of LinkedIn wherever they are, whether on the web or social media. Good luck.
Chandrabhan Maurya says
September 28, 2016 at 3:02 amI have faced Unprofessional behaviour by linkedin team all the time they dont reply when i having some issue with my linkedin account still i am facing an issue but not responding at all
Neal Schaffer says
October 2, 2016 at 1:02 pmSorry to hear about your experiences Chandrabhan…
ladiesearringsblog says
June 18, 2016 at 1:10 pmWell I am chasing Linkedin for money being returned to me.. I will let you know how I get on
Angela Bugler says
June 15, 2016 at 2:03 pmI have never joined linkedin but they have my details. Take them down immediately or I go to the police.
Neal Schaffer says
June 15, 2016 at 4:47 pmAngela, this site is not affiliated in anyway with LinkedIn. You need to contact http://linkedin.com directly. Thank you.
Ed says
May 22, 2016 at 8:52 amI am horrified to discover today hat LinkedIn does not remind you of the email address you registered with them to which it constantly forward your emails.
In the first place, I do not remember given a clear choice not to have emails forwarded to private emails.
Today, I found our that all of my emails in Linkdin have been faithfully fed to my old company, which the administrator there can read the email content without need of logging in. Every, single, email.
Neal Schaffer says
May 23, 2016 at 4:08 pmThat’s definitely an oversight – but for those that read this, ALWAYS register for ANY social network with your personal email address!!!
Len says
February 17, 2016 at 12:58 pmGood morning, recently l received an email from a person posing as (name deleted by admin to protect privacy) advising I was to receive a large sum of money as a beneficiary. A scam obviously. I only wish to make this public so the honest people in this lovely world are aware of the evil behaviours of others.
Neal Schaffer says
February 17, 2016 at 1:03 pmThose people are out there everywhere, both inside and outside social media …
Len says
February 17, 2016 at 1:06 pmThank you
hafez yunus mahomrd says
February 15, 2016 at 2:33 pmHi.im not able to invite any more, I want to know why?
Neal Schaffer says
February 15, 2016 at 3:48 pmYou need to contact LinkedIn Customer Service directly! This is a blog with no affiliation with LinkedIn!
Ruth Powell says
February 13, 2016 at 6:31 pmI read in the user agreement and privacy policy that a LinkedIn member should use their real name. As in the member name [name deleted by Admin for privacy reasons] is concerned, that is not his real name nor is he a licensed engineer. I hired a PI to investigate the validity of this person and was informed he did not exist and does not hold licensure as a mechanical engineer.
Zanele says
January 4, 2016 at 4:36 amMoney was deducted fraudulently from my card!! I want my refund asap as i have debit orders that are supposed to go through. All your numbers are not going through, I hardly use Linked in, what am I being charged for? and how did you get my card details??? I want my money refunded as i kept this money for my debit orders!!
Neal Schaffer says
January 4, 2016 at 6:36 pmThis site is not related in any way to LinkedIn, so you will need to contact them directly to rectify your issue. Thank you for your understanding.
Michiel says
November 8, 2015 at 8:21 amLinkedIn used to be a good site for business,job finding and personal networking.Unfortunately the site is turning the Facebookway.People putting al kind of stupid material on it,things like puzzles and all kind of social problems are on it also.Every month I pay a certain amount to be a premium member and have a good clean and clear network where I hope to find a new job.I do care about social problems but I don’t want to see those discussions on a network site where I hope to find my new job and maybe connections for the near future.Those material is for Facebook or other social sites.Iam afraid LinkedIn is digging its own grave at the moment and if they will not put a good filter in it for publised material end will come sooner than they expect.I am already discussing with someone setting up a clear new network site without puzzleshit,socialproblems and other bullshit which does people absolutely don’t help to find good jobs,connections or keep connections.
Neal Schaffer says
November 9, 2015 at 3:02 pmHi Michiel, I do agree that the nature of content found on LinkedIn has changed dramatically overtime as it has become “hijacked” by its members. It will be interesting to see what, if anything, LinkedIn does to find the balance between user freedom and community quality.
Brenda Frisby says
August 27, 2015 at 12:58 amI am receiving about 3 emails a day from someone called Rachel Mackenzie. I have never subscribed to her organisation, and also I told Linkedin that i did not wish to receive any more emails from them. Can you stop her?
Neal Schaffer says
August 27, 2015 at 6:30 pmThis blog has no affiliation with LinkedIn. In my personal opinion as a blogger, the only way to stop her is either to 1) block her by visiting her profile and choosing block profile and 2) contact LinkedIn Customer Service if you continue to receive unwanted communication from them inside LinkedIn. Best of luck to you.
Carin says
June 21, 2015 at 9:48 pmI like to know what to do regarding how i name the person as a STALKER just keep on sending you emails with a bunch of useless words and trying to hook up women on this website…….its disgusting – here is a few sentence “. I wonder how God could let you go off heaven so easily, you are like an angel from heaven, seeing you has made me believe that an angel is missing from heaven, WOW ! i never knew that one day i would be privileged to meet the prettiest face in the universe not to think of finding one on linked , i am really impressed with your charming and irresistible look, let get to know each other more It will be a great thing to me knowing that such a pretty like you can be found online, it really makes me feel relief after taking some time to go through your profile, i tell you that i like what i see and will want you to know that i am really interested in meeting you for a very serious relationship, Can we please get to know more about each other ??? please send me your number let me add you on whatsapp lets get to chat and get to know more about each other”. I want a personal email address of one of your consultants so that I can forward you all the emails that I received from this person.
Neal Schaffer says
June 21, 2015 at 10:22 pmYou should forward these emails to LinkedIn Customer Service. This website has no relationship with LinkedIn. Thank you.
Fiona Dorse says
June 10, 2015 at 5:38 amPlease fix my Linkedin?
I get HUNDREDS of rquests which I accept but I am unable to respond to them by sending a message!
This is extrodinary bad manners so please assist!
With many thanks!!!!!!!!!!!!!
Fiona Dorse
Neal Schaffer says
June 11, 2015 at 9:58 amHi Fiona, after accepting the requests can’t you simply go to their profiles to send them a message?
Poisoned by LinkedIn says
April 1, 2015 at 1:16 pmYou should be ashamed of yourself, Neal. Telling people to contact LinkedIn Customer Service is as helpful as telling them to go in their closet and talk to the walls. Customer Service for LinkedIn is a name with no human beings attached to it. The company is reprehensible, and should be closed down for its “borderline” criminal behavior. They’ve been charging me $30/month for a FREE MONTH — no risk — Premium Service — for over a year. They are like blood-sucking ticks that attach themselves to your bank or credit card accounts, and when you find out that they are there, there is no way to contact them. (I’ve asked American Express to block them from any further contact and to dispute all charges.) Stop telling people to contact their Customer Support, as it will only increase their frustration.
Neal Schaffer says
April 2, 2015 at 1:46 pmIn all honesty – they own the platform – so if you want to make any chances, it can’t be done without contacting them. I’ve had great success in dealing with them, so I can only offer advice based on my own experience…
Hitendra says
February 6, 2015 at 2:45 amI have been using LinkedIn for longtime and been a premium services takers and paying charges by a credit card. All of sudden the LinkedIn restrcted my account stating I used LinkedIn message to disturb some one… Without telling me which message they are referrinhg. It is really shocking such negligence..can any one help me to provide their complain mail…
Neal Schaffer says
February 6, 2015 at 11:03 amWow – I’m sorry to hear about that. Hopefully you’ll be able to get through to them!
Chris Emmett says
December 22, 2014 at 9:27 amI Googled ‘How to ComplaIn about Linkedin,’ and was directed to this self-promoting blog. Singularly unhelpful.
Neal Schaffer says
December 22, 2014 at 11:34 amSorry that you found the blog post to be self-promoting, Chris, but I do think you will find value in the comments it has generated and the experiences of others that you can reflect upon. Either way I do wish you the best of luck in resolving your issue.
Paul Heald says
December 17, 2014 at 12:46 amI request and require that you unsubscribe me from all Linkedin email forthwith. I have requested this before but I still am getting emails from your site. If you choose to ignore this yet again I will report you to the Spam Police.
Regards,
Paul Heald
Neal Schaffer says
December 17, 2014 at 9:07 amPaul, Maximize Social Business is completely unrelated to LinkedIn. You need to contact LinkedIn Customer Service directly for your request. Thank you for your understanding.
PMstudy support says
December 13, 2014 at 5:09 pmOur Group “PMstudy” with 5,000+ members in LinkedIn has been restricted with LinkedIn without any reasons whatsoever! And there is no response from LinkedIn at all about this issue. This is very unsettling – it is difficult to build up membership in groups and then LinkedIn can kick you out for no reason!!!
I hope that some decision maker in LinkedIn Customer Support reads this message!
Neal Schaffer says
December 13, 2014 at 5:53 pmI do hope your problem gets resolved – do let us know how it goes!
Meredith Gardner says
October 15, 2014 at 2:57 pmHi.
I can’t connect with someone in my group. That’s the way a lot of connecting happens…from meeting people with similar interests.
PLEASE FIX THIS PROBLEM, and please add groups as a category to connect.
Thanks.
Neal Schaffer says
October 15, 2014 at 5:28 pmHi Meredith, thanks for the comment, but this blog is not affiliated in any way with LinkedIn. You’ll have to contact LinkedIn Customer Service to resolve your issue.
Jeremy Gutteridge says
September 28, 2014 at 9:05 amDear sir / madam,
I want to make a complaint that I still listed in search engines including my LinkedIn picture! I have updated my privacy settings and sent numerous emails. Due to my work I require my details removed from search engines including my photo immediately before I take it further. It is a breach of my privacy and your policy, so please have this done ASAP! This is not the first request I’ve made to you about this, now it’s a complaint. I like LinkedIn but only to people I am professionally involved and trust. Please have this rectified immediately.
Kind regards
Jeremy
Neal Schaffer says
September 28, 2014 at 9:16 amJeremy, this is a blog, and we have no official affiliation with LinkedIn. You must contact LinkedIn directly to make a complaint. Thank you!
Linda McGilvray says
September 22, 2014 at 6:11 amI have had problems updating parts of my profile for weeks. I have asked several times to speak to a supervisor or to escalate my complaint, but it doesn’t happen. They have told me to try a mobile application when I have been using a PC. When I am using a mobile app and have the same problem they have told me to use a PC. They have told be to clear the cache and remove cookies, but this has failed to work. My job tile is wrong on the record (it is now someone else’s job) and cannot be updated on any computer. I have rarely (thankfully) come across a company with customer service as apathetic and poor as this one. They are very quick if they think they can elicit money from you, but milk would turn faster than them sorting out a serious problem related to misinformation and a job title that no longer applies.
To be honest, trying to communicate with them is very frustrating, bordering on sickening.
Neal Schaffer says
September 22, 2014 at 10:02 amVery sorry to hear this Linda. I only hope they are monitoring these comments and will reach out to you …
College Student says
September 21, 2014 at 8:56 pmI’m appalled by the comments that I found here! I hated LinkedIn for quite some time now, due to how ineffective it was in helping me obtain a job, but I had NO idea that LinkedIn was THIS bad!
Edward L. Graham says
August 13, 2014 at 3:26 amLinked in is the social media site for professionals .The mission of LinkedIn is to connect the world’s professionals to enable them to be more productive and successful .Ifyou have any complaints you can contavt with the Linked in customer care service .
Neal Schaffer says
August 13, 2014 at 10:37 amWell said Edward!
Fred says
June 17, 2014 at 7:52 pmLinkedin is automatically synchronizing personal information (contacts) stored only on users’ phones via their android application without the consent of the user.
The linkedin site clearly states that synchronization will never occur without a user’s consent, but that is not the case.
In addition, linkedin posts the personal contact information obtained from the users’ phones via the android application on their site.
Linkedin then uses the contact information mined from the users phone to generate fake linkedin accounts in an effort to mislead the user into trying to “connect” with those contacts.
If the user attempts to “connect” with those contacts linkedin sends an email invitation to that particular contact to create a linkedin account.
Please stop. This is unethical. Why are you doing this?
It clearly shows that your business cannot be trusted.
Neal Schaffer says
June 17, 2014 at 8:12 pmThank you for your comment Fred. Note that this site is a blog that has no affiliation whatsoever with LinkedIn. Thank you for your understanding!
richard crow says
February 26, 2014 at 10:39 amJoined an alumni group from my former employer (30 years ago) and had to join linkedin. Can not view the member list to see if anyone I remember is on it (out of 3000 employees I knew). Linkedin had no problem hi-jacking my contact list, and flooding their inboxes with spam. A total piece of crap.
Neal Schaffer says
February 27, 2014 at 8:28 amSorry to hear about your experience Richard … there are other channels for alumni groups to be created on Facebook or Google Plus … you might want to give that feedback to your former employer!
Doug Palmer says
February 14, 2014 at 1:01 pmTerrible terrible terrible business practices. Someone flagged me and I cannot know who, why, or in any way appeal or resolve it. Anyone can blindly and maliciously flag another person and LinkedIn policy supports this with no recourse foe the flagged party. Ridiculous.
Neal Schaffer says
February 14, 2014 at 4:35 pmThis has been happening for some time now – sorry to hear you were affected Doug…
janet tripodi says
July 25, 2013 at 12:37 amTo linkedin- yesterday, I left a lengthy, detailed, synopsis, to you, linkedin, and to all people you scam. Today, 3:30 am, east coast time, it is ” majically not there” just like your snow job you tryded do on me and why this complaint section does not include my accurate description on why you arecsuch a scam. Bottom line, like I said yesterday, afterbyou make this email majically disappear after the emailbregistered ” accepted” on this site page, consider yourself reported to the proper authorities and not the ceo, breid, bthat your site page suggests to complainb to.nhe is also partnod linkecins scam.nhace a good time wTching vBulletin your companyvcrubble before your eyes!!!!!!!!;;;;;;;;;;; ?????????????? Jjt
Neal Schaffer says
July 25, 2013 at 11:27 amI don’t know what exactly happened to you, but I do hope it is resolved soon!
Mina says
November 1, 2017 at 12:57 amHi Neal, can you help me please. Linkedin has restricted my account and yet they gave a 30 day trial after which in few days i will choose to take a premium and now they restricted my account and requesting my government ID? WHAT KIND OF SERVICE IS THIS? and they have no customer services or contact number, how do you run an organization without customer service and telephone number? are they for real? Please assist because i dont know whether they are a scam themselves.
Neal Schaffer says
November 1, 2017 at 5:23 pmI am a blogger and am not in any way related to LinkedIn so the only way to get help is to contact http://linkedin.com Customer Service. Thank you!
frank r. akers says
April 19, 2013 at 3:58 pmOne may just as well not have a password since it is useless to sign in to your account. One thing for
sure I am not a robot and I find it offensive that I have to prove this when I have a password that is
correct and current. I have stopped using it since I have such a problem getting through the safety
net. I am a real human with a pulse and a mind that functions. How many robots have do you have
lurking there and do you really believe that you silly system can keep out a smart robot who has a
password and is willing to go through this sieve which most probably does not keep out smartbots.
Neal Schaffer says
April 25, 2013 at 3:46 pmI’m sorry to hear about that Frank – yes, LinkedIn did start getting more aggressive by using Captcha technology to keep out the bots – but if it’s keeping out real users as well, there’s a big problem ;-(
Bunny Watts says
March 22, 2013 at 9:14 pmI cancelled my subscription 24 hous ago before it ended but still they went ahead and charged me a day later! I wrote to them on their twitter wall, send them complaint through email but still no response. I’m I ever getting my money back!
Neal Schaffer says
March 22, 2013 at 9:34 pmThat’s incredible Bunny! I can’t believe all of these horror stories so long after I wrote this original blog post!
Jonathan Bevan says
January 26, 2013 at 1:45 pmYour words for security to sign inDO NOT match that expected. I understand security, but after several attempts to sign in it is clear this system is
rubbish. Blah blah blah…. This may be sufficiently long enough
Neal Schaffer says
February 2, 2013 at 11:47 amAre you referring to the Captcha on this blog Jonathan? Or the one that LinkedIn uses?
kchapel says
January 5, 2013 at 12:50 amI have trying to get an email to reset my password for 6 months.I receive other emails from LinkedIn such as invites which I can’t respond to as my password doesn’t work. I haven’t received any password email.
I am trying to find employment and LinkedIn is just making it much harder and more frustrating.
Neal Schaffer says
January 5, 2013 at 2:09 pmI’m very sorry to hear about that … if you’ve waited that long I would definitely try to email them again … or you might just want to start over with a new account … not the ideal situation, but I’m sure if you let your old connections know they will understand and accept your invitations.
Neal Schaffer says
October 29, 2012 at 10:20 pmThanks for chiming in Vera …
Vera Entwistle says
October 22, 2012 at 3:58 pmi RECEIVED AN MAIL SUPPOSEDLY FROM A FRIEND, ASKING ME TO JOIN LINKEDIN. I DID, I THEN CONTACTED MY FRIEND WHO TOLD ME IN NO UNCERTAIN TERMS TO CANCEL THIS MEMBERSHIP AS SHE CERTAINLY HAD NOT REOMMENDED IT TO ME. HOW DID THEY GET MY EMAIL ADDRESS OTHER THAN SCAMMING.I THEN TRIED TO UNSUBSCRIBE. WHAT A FARCE! THEY MAKE IT SO DIFFICULT TO GET OFF THEIR LIST. I WOULD NEVER RECOMMEND THIS SITE TO ANYONE.
Neal Schaffer says
July 3, 2012 at 10:48 amThank you for your sharing your experiences with us Candice. Indeed, I know of many who have had similar frustrations…
Candice says
June 30, 2012 at 6:28 pmI have had so many issues with LinkedIn . They are a huge disappointment. I have people asking me all of the time why my sons are requesting to be linked in with them. Some how or another this is either a hacker scam with Linked In to try and show there effectiveness which actually is a great failure or a huge glitch in their system.
I was trying to search for someone just now and was forced to take an option to be rerouted to get more information. I dont want more information about the site nor do I think it is professional of them to force me to route through a page providing more information. I don’t want more information.
Linked in is a huge failure in trying to capture a market which they have no idea how to do.
Linked In is continuing to Link up people who have no idea who each other is. Again, a huge failure and a great lack of proper business operations.
guest says
March 21, 2012 at 6:35 pmHow does one contact the LinkedIn Customer Service? I’m sick and tired of getting their emails!!!
Neal Schaffer says
March 21, 2012 at 11:09 pmhttps://help.linkedin.com/app/ask
guest says
August 21, 2012 at 10:27 amDId you REALLY just reference this onsite link?? It’s completely useless… how do you get in touch with a LIVE customer rep? I’ve filled out several requests on this site and have NEVER gotten a response. Even when calling their phone number, you are referred back to this site.
Steve Swift says
March 21, 2012 at 12:23 amWith a title of “How do I send a complaint to LinkedIn” I was hoping this article would help me. I deleted my account, yet it keeps spamming me. I cannot contact them until I have an account. Does anyone have a nuclear bomb for them? I would willingly press the button.
Neal Schaffer says
March 21, 2012 at 12:28 amThe CAN-SPAM act would suggest that they give you an opportunity to opt-out of all emails. If not, there could be a potential legal issue there. I would try to contact them on public channels (i.e. TWITTER!) and let them know your issue. Good luck with it!
Neal Schaffer says
January 18, 2012 at 9:12 amYou’d be best to contact LinkedIn Customer Service on that one!
Navjot Purewal8 says
January 17, 2012 at 6:31 pmHi,
M using internet through my mobile but I cannot sign in to linkedin several times I tried . How is it possible? I also change my password but cannot go in.
Jeffwooller says
November 27, 2011 at 12:33 amWhen I login I am asked to link in with a long list of people. The list does not appear to be sorted in any way. Many of the same names appear three or four times.
Pete Sudbury says
March 16, 2015 at 9:37 amMe too. I can’t say “no” to any of them, and “remove all selected” is greyed out, then becomes “invite all selected” when you click it. Now I have 70 people invited who are completely irrelevant to my business.
Davy says
November 17, 2011 at 5:11 amthey suck! constantly spamming peple!
Mim says
November 16, 2011 at 12:58 pmI agree 100% about LinkedIn being a terrible company, and
their costumer service should be studied for what NOT to do. Unceremoniously
after several months of being on LinkedIn and gathering up over 400 contacts I
was shown the door (without even a warning – my account & profile was simply
“deleted”) because … now wait for it – I apparently didn’t have my
REAL name … according to them. The irony is that I did have my real name on
the profile. How rude is that. What, they don’t like my name so they give me the
boot – without option of changing it? Lovely! Perhaps what I am hearing is correct and it is an elitist self-serving group of jealous talentless people who don’t
want you in unless you have a trust fund to show them (and pay their bills
with) for fear that you will see that there is a bumbling idiot behind the curtain.
nealschaffer says
October 9, 2011 at 10:51 pmThat is truly a bizarre experience you have had with LinkedIn Michelle – I have heard, and myself been personally, kicked out of a LinkedIn group, but bullying and getting kicked off of LinkedIn just does not make any rational sense. All you can do is to continue to contact LinkedIn Customer Support – I would also use social media to try to contact them through Facebook and Twitter as well…
nealschaffer says
July 5, 2010 at 4:12 pmI am sorry to hear about your situation. In fact, I know someone who's account was similarly restricted just because they spent a lot of time organizing the tags of their contacts. Bizarre!
I have usually gotten pretty quick initial response from LinkedIn, but from there the results have been random. I think that since LinkedIn has so many members now, they really are only giving quick responses to paid members, for which they guarantee a 24-hour response. I would keep trying to contact Customer Service by following the on-screen rules every day until they contact you. In addition, if you are on Twitter or Facebook, you can try to post a message on their “Wall” or tweet at them.
Other than that my only other suggestion is to create a new LinkedIn Profile using a different email address in order to mitigate the risk. I realize that this will not get your Group back, but at least you can contact Group members to tell them what happened and have them help you in complaining to LinkedIn. Maybe the public knowing will be the best support you can have.
Best of luck in your situation, and do let us know how it goes.
@NealSchaffer
offthegrid says
July 2, 2010 at 12:57 pmNeal, I am not sure how you were able to reach customer service at Linkedin. I have sent no less than 3 emails to customer service from my primary email address in the last 72 hours because they have restricted my account based on the number of people who have viewed my profile in the last week. This all occurred because I created a new group that has generated alot of interest and is adding members everyday at a high rate. The one phone number found on the linked in page for customer service just leads to voice mail. So to my group members it appears that I have just abandoned the group and to others who have sent me email it looks as though I am not responding.
I'd love to hear how you found legitimate contacts and talked to real people.
Tim says
June 1, 2010 at 8:42 pmLinkedIn is a terrible company. They misled me regarding getting more traffic on my website and now they are charging my account. Do not give them your credit card info. There customer service is a joke. You may be able to get in touch with a person at 650.687.3555.
Tim says
June 1, 2010 at 1:42 pmLinkedIn is a terrible company. They misled me regarding getting more traffic on my website and now they are charging my account. Do not give them your credit card info. There customer service is a joke. You may be able to get in touch with a person at 650.687.3555.
Michelle says
October 3, 2011 at 9:00 pmI’ll agree with Tim.
Twice now they’ve deleted my account for no reason at all.
The first time a bunch of unemployed people took their anger out on me & I kept asking them to stop, but they wouldn’t. The next thing I knew, I was gone after years of building my profile.
Now I had stalkers from the merchant account industry bullying me in groups & I said so. The next thing I know, I’m removed from the group (blame the victim, not the criminal) & then a week later my account is gone.
In LinkedIn land they are judge jury & executioner & they don’t even care to ask questions to find out my side of whatever story was given to them.
And no, there is no way to contact them. They just ignored me the first time after I dealt with a girl who was beyond unintelligent, so I won’t even bother wasting my time now.
nealschaffer says
March 1, 2010 at 8:20 amAs I am not in any way affiliated with LinkedIn, you will need to contact LinkedIn Customer Service and let them know. They have always been very helpful to me, so I am sure they will be able to address your problem for you. Good luck and do let us know if they were able to resolve your problem or not.
gerda schwartz says
April 5, 2013 at 2:29 pmLinkedIn does not answer complaints. They sent out over 300 invitations to people I do not know
and when I finally received a reply to my complaint 10 days later, it was not a response to my complaint. Of course, I quit and the next day I open up face book to see my grand daughters page and there is a message to me from me to join me on LinkedIn. Will I receive another 300 invitations to me from me? How many people did they send the same message to? I am retaining a lawyer just because I am fed up with how they have used and abused my name so many different places.
Neal Schaffer says
April 6, 2013 at 2:17 pmThanks for your comment, Gerda, and it’s interesting because my wife claims that Facebook does the same thing. I suppose once you give a social networking site access to your address book …
alex d says
October 17, 2013 at 4:38 amThe same thing happened to me and i always am very careful not to let any site access to my address book. they just stole my data and sent mails to all my contacts without me giving them the right to do so. AND THIS HAPPENED LAST MONTH!(september 2013)
Neal Schaffer says
October 21, 2013 at 12:16 pmSorry to hear about that Alex – I believe there is a new lawsuit that is saying that LinkedIn is doing just that. I haven’t had that happen to me in my personal experience, but I have heard of others saying that large social networks engage in this practice. I suppose we’ll have to see what the courts say!
Gwen Ariza says
November 24, 2014 at 12:33 pmI signed up for linkedin with my work email and now that has disappeared. it now only works with my home email. Who in the world changed THIS!!
Neal Schaffer says
November 24, 2014 at 12:38 pmThat is bizarre Gwen! You should definitely reach out to LinkedIn Customer Service on that one!
Jeffrey OBrien says
June 28, 2018 at 3:42 pmNeal Shaffer
I was one of the first 20 joining members way back,I’ve been getting spammed so badly then LinkedIn member has breached my security bank accounts and my family’s accounts all frauded to tune of $26,000.00
Why say contact Customer Service they do not reply and what email address does one send complaints starting legal action ASAP please help with an email address to contact LinkedIn
Neal Schaffer says
June 28, 2018 at 7:54 pmHi Jeffrey, I am a mere blogger and have no access to any email address as I have no affiliation whatsoever with LinkedIn. I am sorry to hear what happened to you and wish you success in recovering your losses.
Sayed Haider says
March 6, 2016 at 12:29 amMr. Neal Schaffer. I was reading all the post from you and the replies. For your information Linkedin customer service is the worst they never reply to complains and i am wondering why aqre you so much advocating that their customer service is good and they reply to the complains. They never replied me. You are not so special thing that they only reply to you. They chopped my 3000 connection in just 5 seconds for no reason and they unfortunately does not have that good habbit of replying. This is how my good feelings changed to hatred. If you have good access to reach their customer service then please tell them other people are also awaiting their replies. Would you? please
Neal Schaffer says
March 6, 2016 at 9:34 amI am sorry to hear about your experiences. I am just a blogger who blogged about my experiences … your best advice is to read through the comments and follow the advice everyone gave. Good luck to you!
Sayed Haider says
March 6, 2016 at 11:42 amThanks for your reply Mr. Neal Schaffer
I know you are a blogger only, but tell me truthfully its not the time to save the linkedin from sinking? Well I received their Email and they are telling me that they have checked my account and there were only 7412 connections. I said of course now there only 7412
connections, but there were 10011 connections and I celebrated that day with cake and party at home and as the party over and looked at the screen almost 3000 connections chopped by you people. Now lets see what they will reply but honestly Mr Neal I am disappointed now all my enthusiasm is vanished and I feel like that linkedin is big fraud and only waist of time. It is good that you atleast open this blog and under this blog people now analyzing why linkedin is corrupt.
Sneha says
February 7, 2018 at 4:15 pmHi Neal,
If Someone doing wrong post on LinkedIn and tagging all person how to complaining him and what is the process… pls let me know..
Thankss
Neal Schaffer says
February 7, 2018 at 5:21 pmCan you be a little more specific? Can you please post a link to such content? Thanks!
cecilianell says
February 28, 2010 at 10:24 pmTo my surprise one day i saw that i have an profile on linkedin,that i definitely NOT registered myself.I cannot even view my own profile.Pls help me to remove it
clubclick says
February 13, 2017 at 2:05 pmi joined linkedin built mine up for a yr into 10k they cancelled me as a brand even though there own experts agree im rightl
Ajeet Singh says
March 17, 2018 at 8:38 pmSir I am LinkedIn user from many year .in last 4 month I am facing problem .when I login than come msg .you using auto software so your I’d stop ya block .but reality is I am not using any automatic surfing tool .what mistake from me.i am using LinkedIn than why you stop.if you doing this type than you lose your user and popularity.so plz check your LinkedIn mistake or error.my LinkedIn I’d is [email protected]
I request you plz start my I’d and solve problem.if user using LinkedIn than what problem you.you give easy contact and connecting facility for user than benfit your LinkedIn .you give a complaint and suggestions option in LinkedIn app