Social media changes a lot. Some functionality is here today gone tomorrow. Your LinkedIn account might face restrictions today but I might never. Below is an incident detailing one of those incidents that happened to me several years ago but serves as an example of the never-ending changes that occur in social, and why you might want to know how to send a complaint to LinkedIn.
The problem is that it is hard to find out who or how to send a complaint to a customer service representative at any given social network and how to know if and when you are going to receive a response. In some ways, the advice that I gave sometime ago is the same advice that I would give today: Becoming a paid member often gives you a dedicated support line so that at least you know your requests are not being ignored.
Read on for a creative solution for those that can’t afford to pay to advertise on social media…
([below is the original post I wrote])
If you’ve been reading my blog or my tweets, you should realize that a lot of people are upset about the changes in LinkedIn Group and Inbox functionality that occurred last week. From the average user perspective the changes may seem minimal, but for those power users and LinkedIn Group Managers who are the best evangelizers for LinkedIn (I love you LinkedIn!) the changes are quite significant.
I am already feeling the pinch. My next Southern California So Cal Sushi LinkedIn Group event is tomorrow. I used to be able to easily send an email to the subset of group members that RSVPed me that they could attend. I can now only send out an Announcement OR have to use the very inefficient Inbox to spend a few minutes just to send out an email to multiple contacts. Composing a message to multiple recipients on Inbox, in essence, sucks.
I sent out an Announcement a few days ago to remind people of the event and basically positioned it as a last call for RSVPs. Today I got notified from the restaurant that they might put some PR muscle into this to try to get a lot more people to come to the networking event. Great! And because the common factor of those who are attending is their LinkedIn membership, it further evangelizes LinkedIn.
But, not so fast. The Announcement feature, which allows the Group Manager to send out a message to everyone in the group, can only be used once a week (note: this has more recently been replaced by the ability to only send out a Group notification once a week…). My last Announcement was a few days ago. I cannot send out another Announcement. And it is just too inefficient to send out mass emails…after all, that is why LinkedIn wants you to use the Announcement feature and NOT email the entire group. So now I only have the option of placing a Discussion on the Discussion Board and hope that everyone sees it in the next 24 hours…I’d be lucky if 5% of my group members happen to be looking at it today.
So now you see how the new restrictions on LinkedIn Groups make it a bad scenario for both the Group Managers and Members. But what to do about it? How do I send a complaint to LinkedIn? And I don’t mean contacting Customer Service as they are the gate keepers and not the decision makers. I’ve been blogging about this all week, but now someone in Mass Media has come to our rescue.
Patrick Kitano of Social Media Today is to thank for taking the call to action. He has written a very concise blog post on what the LinkedIn Group issues are, echoing a lot of what I have been saying, and he also says that we should complain to the source of the problem: The top management of LinkedIn.
He included the CEO’s profile URL in his post and does note that he is currently accepting InMails. Now, you do need to have a Paid account to send an InMail, so this is not an advertisement to upgrade (I am still on the free account, by the way ;-), but even if a fraction of the thousands of people who read this blog every month will send the CEO an email, it may make LinkedIn a better place for all of us. And, I suppose that you can truly now say that paid membership does have its privileges…a chance to directly send an email to the CEO!
Feel free to comment if you have found a way of how to send a complaint to LinkedIn and to contact LinkedIn customer support and what your experiences have been so that others can learn from them. Since writing this blog post LinkedIn has opened a help center with a community forum, but seeing all of the below comments come pouring in, I’m not sure if its helping everybody who has a complaint. Thanks!
Hero photo by Ryan Franco on Unsplash
Send A Complaint To LinkedIn FAQs
There is currently no option to contact LinkedIn directly via phone, however, users can get help from LinkedIn Help. You can type in your questions there that can be answered by another member or moderator. If you are not satisfied with the answer, you can contact LinkedIn Support by visiting Contact Us under LinkedIn Help or the “Chat with us” link located at the bottom of the page.
LinkedIn support does not have an email to reach out to but you can contact them by creating a support case. To submit a case, hit Contact us at the bottom of the page and choose Get help from us from the options. Put in a short description of your concern and other attachments and supporting documentation then hit the Submit button.
Your LinkedIn email address is the email address you used to register with LinkedIn. Your email address is only visible to your first-degree connections. The users added to your network will find your email address under Contact Info in your profile along with your LinkedIn profile link, phone number, birthday, and the date you were connected. If you want to put restrictions on your email address’s visibility, you can change it under Settings & Privacy.
Generally, LinkedIn can re-open your account if it has been closed within 14 days. After that, they won’t be able to reopen your account anymore. You can request to retrieve your account access back by using the link included in the account closure email sent to you by LinkedIn.
If you cannot access the email, simply go to the login page, enter your email address and password and click “Reactivate“.
In case you can’t access your primary email address and phone number associated with your LinkedIn account anymore, another way to recover your account is by verifying your identity. To do this, go to the sign-in page and click Forgot Password. It will ask you to enter your email address to find your account. On the next screen, click “Verify your Identity”. You may then start the verification process and upload IDs and other documents asked from you.