Facebook is going through an identity crisis right now. This Facebook crisis is affecting everyone from Grandma Julie to marketers and social strategists. Remember in the good old days, when Facebook’s goal was to “connect the world”, it was easy to learn about new brands, products, & services through your friends and family via Facebook?…
About Marianne Hynd
Marianne Hynd is an expert on Social Listening. Marianne is the Director of Operations at the Social Media Research Association (SMRA Global) and has been in the market research and social media listening space for the last ten years. Marianne is Vice President of Ann Michaels & Associates and has been with the company since 2002, assisting clients in measuring and monitoring the customer experience through various methodologies. She has been a regular contributor on Customer Think and has authored studies on mystery shopping and social customer service featured in Quirks Marketing Research Review.